Part-time Clinical Assistant Professor Industrial-Organizational Master's Program Veronica is Director of Organizational Effectiveness at Cox Communications, specializing in engagement, survey design, feedback and listening methodologies, organizational performance measurement and analytics, culture change, learning evaluation, ROI analysis, process improvement, and research. She joined Cox in November of 2023. Prior to her position at Cox, she worked at UPS for 19 years, joining UPS in 2005 as a Corporate Organizational Development Manager, in which she worked as an internal consultant focusing on developing programs in the areas of career development, performance management, change management, assessments, and survey design and feedback. She then accepted the role of Region Talent Manager for UPS Supply Chain Solutions, where she supported 5 UPS businesses (i.e., Freight, Global Freight Forwarding, Healthcare, Logistics and Distribution, and Coyote) with their talent management needs such as: succession planning, performance management, developmental programming, executive coaching and education, and culture change. Veronica then accepted a position as a Corporate Talent Manager, where she worked on building an enterprise-wide selection program for UPS Small Package, supported work in career architecture and introduced the concept of a Talent Marketplace to guide UPS into a future focused strategy for HR programming. Her last position prior to joining Cox Communications was Workforce Strategy Sr Manager, in which she focused on organizational design, effectiveness, process improvement, and workforce strategy. Dr. Vargas earned a B.A. in Psychology and Spanish from the University of Georgia, an M.S. in Psychology from Auburn University and a Ph.D. in Industrial Organizational Psychology from the California School of Professional Psychology. She is certified in Organizational Design from the Center of Organizational Effectiveness from the University of Southern California, has earned a Six Sigma Green Belt from Villanova University, and completed course work for the Six Sigma Black Belt from Georgia Tech University. She is a member of the Society for Industrial Organizational Psychology (SIOP).
